Frequently Asked Questions

Is the price the same no matter which carpet cleaning system is used?

Dry Fusion and Hot Water Extraction systems both cost the same.

How long will my carpets take to dry?

This depends on how dirty your carpets are. When our specialists carry out your quote they will decide which system will produce the best result for your carpets.

If the Dry Fusion System is most suitable then your carpets will be dry to touch in 30 minutes.

If the Hot Water Extraction system is required then the drying time will be approximately 4 hours.

Do I have to move the furniture out of the room?

If you have large furniture that will require 2 people to move the cost will be more than if the furniture has already been moved when we arrive.

Items of furniture such as a bed we can clean around. You can discuss the options at your quote.

Are there any hidden charges?

No – we carry out a full, free of charge quote to make sure of it and your quote will be valid for 6 months!

How often should I have my carpets cleaned?

Our suggestion would be as and when they need it. An annual clean will keep carpets looking like new for longer but if you have pets or children then every 6 months would be recommended.

Could my carpets get damaged during cleaning?

The reason we carry out a detailed survey at quote is so this doesn’t happen. The colour test will ensure that the colours in the carpet will not bleed when being cleaned. If we think that there is a chance this could happen, we will advise you that we cannot carry out the clean. This happens rarely.

Are the chemicals used safe for children and pets?

All of the chemicals we use are completely safe for your children and pets.

If you are looking for a friendly, professional service with no hidden costs and a superb end result – Just call Alchemy!